Frequently Asked Questions
1. To place an order, visit openpantry.com.au and type your suburb in the search bar. From there you can see the local stores that deliver to you.
2. Once you see a store you would like click - view products. This will show you all the products and prices for that supplier.
3. Click add to cart for each item you want. Each supplier has their own minimum amount for free delivery.
4. After you have the items you want in your cart, click check out. There you will see your entire cart and have the option to select a delivery day.
5. Click check out and pay for your items using our secure payment center. If you would like to order from another supplier, you can go back and add more items. (Please note that each store delivered separately)
6. Enjoy your fresh groceries delivered to your door!
Most of our stores don’t charge for delivery but it does depend on where you are.
Yes! Open Pantry connects homes directly to local farmers and butchers for the highest quality groceries. Many of our fresh fruit and vegetable, meat and seafood suppliers are family-run businesses.
If your address isn’t coming up, just type your suburb or your postcode into the search bar. You will be able to add your exact address at check out.
When you place an order you can select the delivery date. We aren’t able to guarantee an exact time, however most of our deliveries arrive before 5pm. (And most commonly before 2pm)
Likely! To see if we deliver to your suburb, type your suburb into the search bar. If we are not delivering to your suburb yet, please check back in a while as we are constantly adding suppliers and expanding the delivery area!
You can absolutely order from multiple suppliers! Each supplier will be so appreciative! Just shop from any stores you like and we will take payment for the whole thing and sort it out between the stores for you.
Oh no! If an item is missing from your order please email info@openpantry.com.au with your order number and missing item. We will fix this for you as soon as possible with either an item refund or we will have a replacement dropped off.